Michelle Delgado, Director of Residential Services, has been a member of our team since 2019, and has been leading our Residential Services organization since 2022.

Residential Services is the largest and most complex program at our company, and Michelle believes leading this dynamic organization is challenging, yet rewarding. Whether it is brainstorming solutions, communicating needed information timely and accurately across many channels and team members, or updating/developing processes to effectively support the program while aligning to company values and policies, she is always focused on the well-being of team members and the Individuals we serve. She strives for everyone to understand the importance of what we do and our processes.

Per Michelle “There are a lot of policies in place to ensure the protection of our individuals and staff, which can seem cumbersome, but are vital to our success and safety.” She believes honest, open communication and continuous training in various settings is the best way to ensure everyone is on the same page in Residential Services and her organization always aligns with our agency’s core attributes.

Michelle received her bachelor’s degree in history from Western New England University and her MBA from Quinnipiac University. She has been working in Human Services since 2010.

Michelle strives to live a peaceful life surrounded by good people. When not spending time with her large family, she enjoys reading and traveling to new places.